GOLDEN EFFORT TERMS OF SERVICE

Published: October 14, 2024

Effective: November 1, 2024

1. Introduction

1.2 These Terms ensure a safe, respectful, and effective learning environment for all users. They clarify your rights and responsibilities as a user and outline our commitment to delivering a valuable, enriching educational experience.

1.3 By accessing or using Golden Effort, you agree to be bound by these Terms. If any part of these Terms is unacceptable to you, we kindly request that you refrain from using our platform or services.

1.4 Our platform is intended for users aged 18 and above. If you’re under 18, you may not use Golden Effort unless you have the consent of a parent or guardian.

2. Acceptance of Terms

2.1 By using Golden Effort, you acknowledge that you’ve read, understood, and agreed to these Terms. If you’re under 18, you confirm that you have the legal consent of a parent or guardian.

2.2 Your use of Golden Effort is also governed by our Privacy Policy, which is incorporated by reference. Please review it to understand how we handle your personal information.

2.3 We may update these Terms from time to time. If changes are made, we’ll notify you by updating the Terms on our platform and/or sending you an email. Continued use of Golden Effort after any changes signifies your acceptance of the updated Terms.

3. User Rights and Responsibilities

As a user, you have the right to access and use Golden Effort’s resources, including e-books and interactive learning tools, in line with these Terms.

You are responsible for keeping your account credentials confidential and secure.

3.2 Content Ownership and Intellectual Property:

Golden Effort retains ownership of the following intellectual property:

  • Platform design and functionality: This includes our app’s code, user interface, and features.
  • Original content: Educational materials, modules, or creative works developed by Golden Effort are owned by us.

For content published on Golden Effort by authors, the original creators retain ownership. However, Golden Effort holds rights through publishing agreements, allowing us to:

  • Manage and distribute the work on the platform.
  • Offer it to users under specific access models (e.g., subscriptions, pay-per-use).

4. Disclaimer and Limitation of Liability

Golden Effort provides the platform on an “as-is” basis. We do not guarantee that the platform will be available at all times or that it will function without error. To the fullest extent permitted by law, Golden Effort disclaims all liability for any damages arising from your use of the platform.

5. Community Guidelines

Although we do not currently allow user-generated content, we may introduce community features in the future. When that happens, we’ll issue guidelines to promote respect and inclusivity.

6. Safeguarding Author Works

6.1 Designated Content Protection:
We respect the intellectual property of authors and take additional measures to safeguard their work where necessary.

6.2 Prohibited Activities:
Users are prohibited from:

  • Sharing large sections or entire works of protected content.
  • Taking screenshots or recording videos of protected content.
  • Downloading or copying protected content outside the platform’s intended features.

7. Terms of Use for Book Purchases

7.1 Book Purchases:

Golden Effort offers a one-time purchase model for book access. When you purchase a book (excluding free books), you get access for 1 year from the purchase date. This is a one-time fee, not a subscription.

7.2 Pricing and Payment:

The price for each book is listed on its information page. We accept a variety of payment methods, which may include:

  • MTN Mobile Money
  • Vodafone Cash
  • AirtelTigo Cash
  • Visa
  • MasterCard
  • Apple Pay (for purchases made on the iOS app via the Apple App Store)

Please note that the available payment options depend on the platform from which you access Golden Effort.”

7.3 Book Access Period:

You have access to purchased books for 1 year, with both online and offline reading options. Access does not automatically renew. Any updates made to a book during your purchase period are included.

7.4 Cancellation and Refunds:

Once you access a purchased book, refunds are generally not available. However, if technical issues prevent access, you can contact customer support for assistance (support@goldeneffort.com).

7.5 Pricing Updates:

We reserve the right to update pricing for future book purchases. Any price changes will not affect previously purchased books, and users will be notified well in advance of any updates.

8. Privacy Policy

Your use of Golden Effort is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Termination and Suspension

9.1 Termination by User:

You may terminate your account at any time by following the instructions provided on the platform or contacting customer support. Please note that refunds are not available for completed purchases.

9.2 Termination by Platform:

Golden Effort reserves the right to terminate your account for:

  • Violation of these Terms.
  • Fraudulent activity.
  • Legal or regulatory reasons.

9.3 Suspension:

Your account may be temporarily suspended for:

  • Investigations into potential violations.
  • Technical issues requiring maintenance or repair.

9.4 Consequences of Termination or Suspension:

If your account is terminated or suspended, you will lose access to previously purchased books. Access may be restored after a suspension if the issue is resolved

9.5 Notice of Termination or Suspension:

We will attempt to provide reasonable notice of account termination or suspension, except in cases where immediate action is required.

9.6 Appeal:

If you believe your account was terminated or suspended in error, you may contact customer support to appeal the decision.

10. Updates and Modifications

We may update these Terms of Use from time to time. When updates occur, the following applies:

  • Minor updates: We may make minor changes or clarifications to these Terms of Use at any time without specific notification. These changes are not expected to materially impact your rights or obligations under these Terms of Use.
  • Significant updates: If we make significant changes that impact your rights or obligations, we will provide reasonable notice before the changes take effect. This notice may be given via a banner on our website, an email notification, or a message within the platform.
  • Your consent: By continuing to use the platform after the changes take effect, you agree to be bound by the revised Terms of Use. If you do not agree to the revised Terms of Use, you may choose to discontinue using the platform.

11. Dispute Resolution

11.1 Good Faith Efforts:

Both parties agree to make good faith efforts to resolve any disputes through negotiation or mediation.

11.2 Confidentiality:

All information disclosed during negotiations or mediation will remain confidential.

11.3 Mediation:

If a resolution cannot be reached through negotiation, either party may request mediation by a neutral and qualified third party. The costs of mediation will be shared equally by both parties.

11.4 Legal Action:

If mediation fails, legal action may be pursued under the laws of Ghana.

11.5 Dispute Resolution Forum:

Golden Effort cannot require users to resolve disputes in any specific forum or jurisdiction that would be inconvenient or unfair to them.

11.6 Governing Law:

These Terms are governed by the laws of Ghana.

12. Conclusion

Thank you for using Golden Effort! By agreeing to these Terms, you acknowledge that you’ve read and understood them, and agree to be bound by them. If you have any questions, please contact us at info@goldeneffort.com.